How I look after you.

You deal with me, always

From the first conversation to the welcome home, the person writing to you is the person doing the work.

Replies

I reply to every message within one working day, and usually the same day. If something is urgent, I say when you’ll hear back and keep to it.

Two or three options, never twenty

When I suggest hotels or routes, I give you two or three I’d stand behind, and say which I’d choose and why. Part of the work is taking things out.

Before you travel

Each hotel hears from me before you arrive: who’s coming, when, what the trip is for, and anything that must never go wrong. A few days before you leave, I reconfirm the rooms, cars and first-night tables.

While you’re away

You have my mobile number, my WhatsApp, and the direct numbers of the people looking after you, at each property and on the ground.

When you’re home

The Reflection, your welcome-home call. A few days after you return, I ask how it went: what worked, what didn’t, and what you’d change. It’s how the next trip starts better than this one.